If it’s an emergency:

  • Call for help - E.g. local police, emergency services
  • Capture information - As long as it’s only if it’s safe to do so
  • Call our 24/7 assistance number: + (1) 416 642 7303

If it’s not an emergency:

  • Capture as much information as possible 
  • Report the incident - E.g. To local police, your tour operator, or airline
  • Keep all relevant receipts
  • Submit your claim as soon as possible

These are just some of the key steps to take, if you want to see more on this topic, you can check out our blog post.

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