This will vary a little depending on what’s happened, but there are a few things you can make sure you get together before submitting a claim. The more information you can provide, the quicker the claim will be paid.

  • Information about your trip: dates of travel, evidence of your booking e.g. boarding passes or flight confirmations

  • Evidence of whatever you’re claiming for: this could range from accommodation booking receipts, a medical treatment bill, the content of your stolen rucksack or a receipt from when you bought your phone

  • Details on what happened: this could be how you became injured, where your phone was stolen or details about why you’re cancelling your trip. Similar to the above, it’s worth ensuring you report, photograph or capture any evidence about what happened, this can really help to speed up any claim

At the beginning of each claim, we’ll tell you exactly what you need before you get started. This means you can submit your claim quickly and easily. 

As a general rule of thumb: report things that go wrong as soon as you can and keep receipts or photos of what happened. You can always reach out to us if you need any help or questions.

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